Naadam Reviews

You expect any online service to be great at exchanges/returns... well, not NAADAM.

Terrible customer service experience. Sizes are very inconsistent by product - some will run too big, some too small. Beware if a product is on sale, the would not let you exchange it for a different size. Terrible practice. Stop ordering from them. Not worth the pain.

I love Naadam - you just have to know how to order from them and when.

Most of the negative reviews are shipping and size ordering and I understand buyers being frustrated waiting for Christmas presents, and the company probably had staffing and logistics problems due to Covid (everyone did - USPS lost an item I ordered in September last year and their tracking had the package going from one end of the US to the other several times and they could care less and it came at the end of January).
And as for sizing, the website has a full description of the size the model is wearing as well as a size chart and what’s available and what’s out of stock.

That being said, I’ve bought joggers,sweaters, shawls and all are good quality, wash beautifully and do not pill. I live in their recycled cashmere joggers in the winter - they are stylish and luxurious enough to wear out as well as lounge around the apartment in.

The company emails order acknowledgments promptly. gives updates on order status and tracking info and the goods usually arrive within a week currently.

So now watch, just because I said all that the next time I order will be jinxed for sure.

Very unhelpful ‘customer service’. I am in Australia and ordered a sweater as a gift then realised due to some computer window changes the default (wrong) XXS size was on the order instead of the wanted XL.
I sent a reply to the original ‘we have your order’ email within 4 minutes, and followed up immediately after with an email to ‘customer support’ explaining the problem and asking them to change the size. This is something that most online companies manage to do without issue.
Not NAADAM! I got an immensely wordy reply a day later saying it was ‘difficult’ once the order had been placed. OK, difficult. Surely that is why one has customer service? You know, to solve problems and make customers happy! . A lengthy explanation of the return process (wait for arrival, request return, send it back… etc). Why? Seems stupid to send a parcel from the US to Australia and back when it could be avoided.
And at the very very end, she said alternatively you could request to cancel and I could try to do that, provided it hasn’t already shipped. Aargh.
Yes, cancel it please I replied. Thinking, I bet by the time the response comes, with all the delays, you’ll have shipped it.
No response.
And this morning, sure enough, I get a Your order Has Shipped notification. NO further response from the CSO.
If she had an ounce of initiative, she would have cancelled it (since changing size was ‘difficult’).
I’ve had better customer service from almost any other online company I can think of, and remain very cross with this one. Won’t buy from them again.
If there’s a problem, you are obviously on your own.
Wish I had read the many other negative reviews before buying from them. Caveat emptor.

They are of excellent quality, cozy, warm and there are a lot of colors to choose. The size is a bit oversized so I recommend choosing one size less than what you usually wear. Also, the purchase process was user-friendly and delivery times as expected

Not impressed. The sweater 100% cashmere is same or worse quality than my Uniqlo, which is much cheaper. Don’t be fooled by this super good marketing brand.

I bought a sweater and in less than one week it had snags all over it. I wrote to ask them how to avoid this from happening and the first thing they said was since you bought it from Nordstrom we can’t replace it. I was not even asking for a replacement. They had no suggestions to avoid this from happening.

I bought their cashmere gloves a little over a year ago: the right middle finger now has a large hole, and other fingers are getting to be see-through and would soon wear through completely if I were to continue wearing them. I have worn them like you wear gloves, and only in cold weather … no hard labor, no sanding … so maybe a total of occasional use over 6 months, and these are not the only gloves I own, just the “dressiest." I asked for a refund because it's unacceptable that they should have worn out after such light use, but NAADAM has a rigid 30-day return policy. If they'd worn out in 30 days, NAADAM would really have a problem. I have some of their sweaters too, and they are thin, so buyer beware. I won't be buying from this company again.

I tried to return a sweater that was just inside the deadline (30 days) and was told (virtually) that it was not eligible. Tried to get in touch with customer support and their "drop us a line" email won't accept a google server. Needless to say there is no phone number.

I ordered a sweater for my wife for the first time on their website. It was indicated that it would arrive before Christmas and it didn’t arrive until January 6th. I purchased the sweater on sale and when it arrived we discovered it was too small. I tried to initiate a return on line and i reach out to the customer service via this line314--301--8168 on the date 5/02/2022 they help me out

I ordered a sweater right after Christmas and by mistake put the wrong address (my mother's house) in the order. I tried contacting the company by email, as there's no phone number, and they said they couldn't change the shipping address, even though I realized my mistake and contacted them within minutes. I had to pay for additional shipping to have a family member reroute the package to my correct address. Then the item didn't fit... I exchanged it for a different size and color, but was unhappy with the new color and now want to return it. But when I went to the website, it said my item was not eligible to be returned or exchanged! I had to email customer service AGAIN, and though they fixed the issue and are "allowing" me to return the sweater, I will NEVER order from this company again! I now have to pay a $12.75 return fee for an item that didn't work out. This company is just too difficult to work with and not customer-focused! Most companies that do business online have a phone number to call and take free returns. NEVER AGAIN!